Frequently Asked Questions
Frequently Asked Questions 💬
Got questions? We've got answers! Here's everything you need to know about shopping at Ever Hype.
🛍️ Orders & Shopping
How do I place an order?
Shopping with us is easy! Browse our collections, add items to your cart, and checkout when you're ready. We accept all major credit cards, PayPal, and Shop Pay for a smooth checkout experience.
Can I modify or cancel my order?
We process orders super fast (because we're hyped to get your items to you!). Contact us at everhype98@gmail.com immediately if you need to make changes. If your order hasn't shipped yet, we'll do our best to help!
Do you offer gift wrapping?
Not yet, but our packaging is already pretty hype! We're working on adding gift options soon. Stay tuned!
📦 Shipping
Do you offer free shipping?
Yes! Orders over $80 ship FREE within the US. It's our way of spreading the hype without extra costs.
How long does shipping take?
- US Standard: 5-7 business days
- US Express: 2-3 business days
- International: 10-20 business days
Plus 1-2 days processing time.
Do you ship internationally?
Absolutely! We ship the hype worldwide. International shipping times and costs vary by location. Check our Shipping & Returns page for details.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Click the link to follow your package all the way to your door!
My tracking hasn't updated. What should I do?
Sometimes tracking takes 24-48 hours to update after shipping. If it's been longer, reach out to us at everhype98@gmail.com and we'll investigate!
🔄 Returns & Exchanges
What's your return policy?
You have 30 days from delivery to return items for a refund or exchange. Items must be unworn, unwashed, with original tags attached. See our full Returns Policy for details.
How do I start a return?
Email us at everhype98@gmail.com with your order number and we'll send you a prepaid return label (US orders). Pack it up, ship it back, and we'll process your refund within 5-7 business days!
Can I exchange for a different size or color?
Yes! Contact us and we'll help you swap it for the perfect fit. We want you to love your Ever Hype gear!
What items can't be returned?
- Final sale items
- Personalized or custom products
- Intimate apparel (for hygiene reasons)
- Gift cards
💳 Payment & Pricing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, and other major payment methods.
Is my payment information secure?
100%! We use industry-standard SSL encryption to protect your data. Your information is safe with us.
Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to get 10% off your first order plus early access to sales, new drops, and exclusive deals. Follow us on social media for flash sales and giveaways!
Do your prices include taxes?
Prices shown do not include taxes. Applicable sales tax will be calculated at checkout based on your shipping address.
👕 Products & Sizing
How do I find my size?
Check the size chart on each product page for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit. Still unsure? Email us!
Are your products true to size?
Most of our items fit true to size, but we always include specific sizing notes on product pages. Check the description and reviews for fit feedback from other customers!
When do you restock sold-out items?
We restock popular items as quickly as possible! Sign up for restock notifications on product pages, or follow us on social media for updates on new drops.
Do you offer custom or personalized items?
Not at the moment, but we're always exploring new ways to bring the hype! Stay tuned for future offerings.
📱 Account & Website
Do I need an account to shop?
Nope! You can checkout as a guest. But creating an account lets you track orders, save favorites, and checkout faster next time.
How do I create an account?
Click "Account" in the top menu and select "Create Account." It takes less than a minute!
I forgot my password. What do I do?
Click "Forgot Password" on the login page and we'll send you a reset link via email.
💬 Customer Support
How can I contact customer support?
We're here to help! Email us at everhype98@gmail.com and we'll respond within 24 hours (usually much faster!).
What are your customer service hours?
Our Hype Squad is available Monday-Friday, 9am-6pm EST. We respond to emails 7 days a week!
🌟 About Ever Hype
What is Ever Hype?
Ever Hype is more than a store — it's a movement! We bring bold colors, confident styles, and nonstop energy to fashion and look. Our mission is to help you express yourself with vibrant, trend-setting pieces that make you feel amazing.
Where are you located?
We're a US-based online store shipping the hype worldwide!
Do you have a physical store?
Not yet! We're currently online-only, but who knows what the future holds? Follow us on social media to stay updated!
Still have questions?
We're always here to help! Reach out to us at everhype98@gmail.com and our Hype Squad will get back to you ASAP.
Ever Hype — Bringing the vibe, answering the questions, keeping it real. 🌈✨🔥
